Terms and Conditions
1.1 The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage, courier or delivery services (“the Services”) undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
The Company requests a minimum of 10 hours notice for any online bookings. If you need taxi within next 10 hours, please call +44(0)1737668202 or 07756903081.
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits. Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
RoadStar Cabs uses their own transport but may provide subcontracted vehicles occasionally.
By supplying your email address you permit The Company to contact you via email, in return we promise never to supply your email to any third party. If there are any changes or variations including extra mileage on the journeys other than what were agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
We reserve the right to change your vehicle or chauffeur at any time if necessary.
We will provide the required car child seats but in very few ocassions it may not be possible. When the child seats are provided, our driver may not know how to use the car seats, or they may not have any clear instructions manual, Hence passengers need to know how to use a car seats safely.
Every effort will be made by The Company to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Minicab / Chauffeur drivers will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
Airports Cars Service vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and The Company shall not be held responsible/liable for any loss/damage to such property.
The Company will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
The Company and its Minicab / Chauffeur drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the minicab / Chauffeur, the vehicle or any other passenger(s).
The Company maintains a strict non-smoking policy in all its vehicles.
Nothing contained in these terms and conditions can affect the Client’s statutory rights
- INVOICE LIMITATIONS
Account Customers with the Company may be subject to a set limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.
- SECURITY ACCOUNT NUMBER
The customer will be issued with a security account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account numbers are used by unauthorized personnel and/or for unauthorized purposes.
- PAYMENT AND DEPOSITS
4.1 It is a condition of this agreement that invoices shall be paid in full within 30 days of issue thereof. If any invoices remain unpaid within 30 days such outstanding invoices shall immediately become due and payable.
4.2 Without prejudice to the Company’s rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 4% per month until payment is received by the Company in respect thereof.
4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
On journeys collecting from an airport, We do not charge for the first hour’s of waiting time after the plane has landed. Waiting time will be charged at £20/hr pro rata, regardless of reason, after the 1hour elapsed from the flight landing. Your booking may be subject to additional waiting time and car park charges.
All prices are inclusive of VAT charged at 20%.
The charge on your credit card statement will be shown as RoadStar Cabs.
We do not store credit card details.
- CANCELLATION AND REFUND POLICY
RoadStar Cabs Gatwick Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £6 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from RoadStar Cabs Gatwick Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07462 749 704
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys. Regardless of any reason.
– If the journey cancelled within last 24hours before the journey commenced, No refund will be issued.
– All other circumstances where a refund may be possible should be addressed directly with RoadStar Cabs Gatwick Ltd ‘s customer services.
Passengers are advise to plan to arrive at airport at least 3hours prior to departure, RoadStar Cabs Gatwick Ltd will not take any responsibility for any passengers missing flight if 3hours checking time is not allowed. Passengers are free to arrange to get to the airport for a time of less than 3hours, though RoadStar Cabs Gatwick Ltd will not take any responsibility for any missed flight due to this.
RoadStar Cabs Gatwick Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
The Company does not have insurance for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.
- ALTERATIONS TO THE TERMS AND CONDITIONS
The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Courier Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorized representative of the Company.